How to Fix - Cannot open the Outlook window. Invalid XML, the view cannot be loaded

Submitted by ingram on Fri, 02/10/2012 - 4:17pm
Printer-friendly versionPDF version

After launching Outlook 2007 or 2010, you receive the following error message:

Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded.

Outlook XML

To fix this error, run the following command from the Run box or from the path where Office is installed (For Office 2010, the path is: C:\Program Files\Microsoft Office\Office14):

Outlook.exe /ResetNavPane 

What does Outlook.exe /ResetNavPane do? It clears and regenerates the Navigation Pane for the current profile. Basically, it removes all shortcuts and favorite folders from the Navigation Pane. Not a big deal, as most users leave the default favorite folders in place, but just something to consider.

Here is a complete list of command line switches for Outlook as well as what they do. It also shows how to run them:

http://office.microsoft.com/en-us/outlook-help/command-line-switches-HP001003110.aspx

Bookmark/Search this post with

Submitted by mohammad (not verified) on Wed, 04/25/2012 - 2:14pm.

yes problem is solved

Submitted by debb (not verified) on Thu, 06/07/2012 - 4:31pm.

problem is solved. excellent!

Submitted by Pankaj (not verified) on Thu, 05/24/2012 - 1:55am.

The Problem has been Solved.

Submitted by Sudhir (not verified) on Thu, 06/07/2012 - 8:28pm.

Hi problem got solved like a great trick

thanks i was worried how to fix

but u helped me
thanks a lot

Submitted by Sushil (not verified) on Thu, 08/02/2012 - 3:21am.

Thanks alot for your help, it work on my system

Submitted by tmiller (not verified) on Tue, 08/07/2012 - 1:02am.

Outlook.exe /ResetNavPane worked for me. Thanks.

Submitted by Javed Akhtar (not verified) on Mon, 01/21/2013 - 2:27am.

Hi,
Outlook.exe /ResetNavPane is giving error message, "Cannot start Microsoft Outlook. Cannot open the outlook window. The set of folders cannot be opened."

Submitted by ad (not verified) on Thu, 03/28/2013 - 2:59am.

my problem is same with your problem

Submitted by Samantha (not verified) on Mon, 08/13/2012 - 12:43am.

Nearly had a heart attack, as I had a report due, this is great and helped immediately, thank you so much!

Submitted by perry (not verified) on Thu, 08/30/2012 - 12:49pm.

I also use the resetnavpane and out look reopened However after the lap top was Re booted
Out will not open again

Submitted by ALBERT (not verified) on Fri, 08/31/2012 - 10:42pm.

EXCELLENT, IT WORKED! THANK YOU!!

Submitted by ALBERT (not verified) on Fri, 08/31/2012 - 10:43pm.

FIXED, THANK YOU!!!

Submitted by adamya (not verified) on Wed, 09/05/2012 - 2:10pm.

thanks

Submitted by Teresa Coberly (not verified) on Thu, 10/11/2012 - 3:22pm.

This fix worked on windows 7 office 2010.

Submitted by Ann (not verified) on Sat, 10/13/2012 - 1:41pm.

I have seen the comments about putting in outlook.exe/resetnavpane. I can't find where I put that in to work. I tried the C: drive path and I got of Office 14, but I don't see where I can type that in the computer. I do have Windows 7, Office 2010. Help!!!

Submitted by ingram on Sat, 10/13/2012 - 9:28pm.

You can enter that command from the "run" box, or open a command prompt and change to the office14 directory like this:

cd C:\Program Files\Microsoft Office\Office14

Now run the command

Submitted by Ilona (not verified) on Fri, 10/19/2012 - 5:06am.

Great, it works ! really helpful. Ilona

Submitted by Ann (not verified) on Fri, 10/19/2012 - 10:36am.

Thanks for the help. I found that I wasn't putting a space before the forward slash in the outlook.exe /ResetNavPane. As soon as I did that, it worked. Thanks so much Ingram for posting this information.

Submitted by My blog (not verified) on Mon, 10/22/2012 - 7:44am.

Thanks. I had the same problem but it is solved now.

Submitted by scott (not verified) on Tue, 10/23/2012 - 3:55pm.

Excellent it worked fine

Submitted by Jenny (not verified) on Fri, 10/26/2012 - 9:41am.

Thank you!!!!!! It worked.

Submitted by Jan (not verified) on Sun, 11/04/2012 - 4:13pm.

Thanks! Problem fixed.

Submitted by Tin Clemente (not verified) on Tue, 11/06/2012 - 4:21pm.

THANK YOU! This worked!

Submitted by Simon Weiner (not verified) on Thu, 11/08/2012 - 9:35am.

This did the trick - thank you -
Simon

Submitted by arturo (not verified) on Tue, 11/13/2012 - 2:44pm.

Thanks for the help

Submitted by Franklin (not verified) on Mon, 11/19/2012 - 11:38pm.

Superd ..... thanks

Submitted by caren2 on Thu, 11/22/2012 - 9:23am.

Running Windows Vista. Got all the way to Office 14, but that only contains GKExcel, PPT, Word. Office 12 has Outlook.exe.manifest, but what do I do from there? I can't seem to get anywhere. Thank you.

Submitted by ingram on Thu, 11/22/2012 - 10:07am.

Right click on an Outlook shortcut (either from the desktop or in the start menu) and choose properties. On the Shortcut tab, the Target Path field is the correct path to Outlook.exe

Submitted by caren2 on Thu, 11/22/2012 - 12:08pm.

Thanks, but where is the Target Path? It shows email accounts, data files, and profiles. Thanks.

Submitted by Mahendra (not verified) on Thu, 11/29/2012 - 10:17pm.

Excellent

Submitted by Abdullah (not verified) on Tue, 12/04/2012 - 12:46am.

thanks i also solved the problem

Submitted by David Newmark (not verified) on Wed, 12/05/2012 - 4:53pm.

I'm running Windows 8 and that same error message suddenly started showing up. I can't start outlook. I ran that command line and even did a repair install on office..nothing worked. Any ideas? Where does the ResetNavPane executable reside?

Submitted by Balaram (not verified) on Mon, 12/10/2012 - 9:22am.

C:\Program Files\Microsoft Office\Office12>outlook.exe /ResetNavPane

C:\Program Files\Microsoft Office\Office12>

Submitted by Sophie (not verified) on Fri, 12/14/2012 - 6:26am.

WOW instant fix, THANK YOU!!

Submitted by mark (not verified) on Tue, 01/15/2013 - 8:27am.

worked a treat

Submitted by Irfan (not verified) on Mon, 01/28/2013 - 11:31pm.

Thanks a lot.................

Submitted by Mohamed (not verified) on Wed, 01/30/2013 - 5:44am.

Thanks,Working and solved the issue.

Submitted by FG (not verified) on Tue, 03/12/2013 - 4:35pm.

Hello, the outlook.exe/resetnavpane file exists only in Manifest format. in efforts to validate XML error, I am not given the option to open manifest file to correct XML error. any assistance?

Submitted by ingram on Tue, 03/12/2013 - 9:32pm.

Not exactly sure what you mean by that. I did notice that you do not have a space between outlook.exe and /resetnavpane. Outlook.exe is the executable file. /resetnavpane is a command line switch. See this microsoft article for a full list of them and how they work:

http://office.microsoft.com/en-us/outlook-help/command-line-switches-HP001003110.aspx

Submitted by jbc (not verified) on Thu, 03/14/2013 - 7:21am.

worked - thank you!!!

Submitted by It Pro Advance (not verified) on Mon, 03/18/2013 - 7:00pm.

In my case there was a 'outlook' file under %userprofile%\username\Application Data\Microsoft folder

You need to Delete the 'outlook' file and try to re-launch Outlook it will create a new 'outlook' Folder in the place of the file.

Submitted by Russell Smith on Wed, 03/20/2013 - 10:14pm.

 

 

 

 

 

 

Hello Ingram,

Really it works well. However you can get this problem due to problem with Outlook PST file like virus attack,damaged file structure or oversized issues. When you are encountered such types of problem then it can be resolved through a PST recovery tool.

Regards :

Russell

Submitted by Bhuvana (not verified) on Thu, 03/21/2013 - 4:29am.

Its working.Thank you

Submitted by Faisal (not verified) on Thu, 03/21/2013 - 1:05pm.

Start >> run >>> Outlook.exe /resetnavpane

Submitted by Kaung Myat (not verified) on Thu, 03/21/2013 - 9:06pm.

It's working. Thanks you so much.

Submitted by aqilah (not verified) on Thu, 03/28/2013 - 8:33pm.

Hi, please help. My outlook cannot open even i use "Outlook.exe /ResetNavPane ". It will asked me to open outlook with safe mode. If choose yes. Then, it said unable to open again and start the "Detect and Repair". Finish installing " Microsoft Office Professional Hybrid 2007", then nothing happens. Hope you can understand the problem and help me. Otherwise, do i need to format my pc @ install new Microsoft Office ?

Submitted by Paresh (not verified) on Fri, 04/12/2013 - 8:13am.

HI, when its asked to safe mode select no,or else re-install the MS office.

Submitted by hitachi excavator (not verified) on Fri, 04/12/2013 - 4:01am.

I really like the ability to automatically feed your blog into your email newsletter. However, is there a way to easily add custom content to each blast. In my email blasts, I would like to not only include the recent post on the blog, but some additional call to action.

Submitted by Paresh (not verified) on Fri, 04/12/2013 - 8:05am.

Yes it works thanks.

Submitted by Suhail (not verified) on Wed, 04/24/2013 - 12:44am.

Problem solved thanks so much , Excellent

Submitted by Suhail (not verified) on Wed, 04/24/2013 - 12:44am.

Problem solved thanks so much , Excellent

Submitted by Abdul-Basit Syed (not verified) on Mon, 04/29/2013 - 3:08am.

Thanks. Problem solved.

Submitted by Ronny (not verified) on Fri, 05/03/2013 - 3:20am.

Yes thanks it worked,

Submitted by Milind (not verified) on Mon, 05/06/2013 - 1:31am.

Thanks It wokred

Submitted by woconnor (not verified) on Thu, 05/23/2013 - 10:22am.

Googled this error and this link was at the top, it worked a treat thanks ever so much

Submitted by Chait (not verified) on Mon, 05/27/2013 - 3:03am.

Problem Solved...Thanks so much !

Submitted by CJ (not verified) on Fri, 06/07/2013 - 3:52am.

Thanks for the tip!!!

Submitted by Sukhpal (not verified) on Thu, 06/13/2013 - 2:54am.

Excellent piece of information!! Many Thanks!!

Submitted by Mayank Tripathi (not verified) on Mon, 06/17/2013 - 7:50pm.

Issue resolved...

Thank's buddy..

Post new comment

Like this article?? Check out these:

Fix Can't open Public Folder - Cannot expand the folder - Microsoft Exchange is not available - Exchange 2010

User login