Linux - How to Use LogMeIn Rescue Remote Support Technician Console in Ubuntu

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LogMeIn

Since LogMeIn Rescue  only officially supports Windows, many of you Linux users who would like to provide remote support to Windows and Mac users from a Linux system may be disappointed. However, since LogMeIn Rescue is web-based, you can actually use the fully functional LogMeIn Rescue Technician Console from a Linux system using WINE. This tutorial was tested on Ubuntu 12.04 and 12.10 using the Windows version of Firefox 17.0.1 through WINE. It should work on any Debian based system. It has not been tested on openSUSE or Fedora, but if you install the respective packages for those distributions, this should work as well. (For those of you that aren't familiar with LogMeIn Rescue, it as a popular subscription remote support product.)

To begin, follow this step-by-step tutorial to install the Windows version of Firefox on Linux:

http://itswapshop.com/tutorial/how-install-windows-version-firefox-ubuntu-linux-wine

Now launch the Windows version of Firefox and login to the web-based LogMeIn Rescue console at https://secure.logmeinrescue.com/ (the Firefox install guide above shows how to launch the Windows version of Firefox):

WINE_LogMeIn_Rescue_Linux_1

 

After logging in, a Firefox notification will pop-up. Click Allow:

WINE_LogMeIn_Rescue_Linux_2

 

The Firefox Software Installation box will pop-up asking you to install the LogMeIn Rescue Technician Console. Click Install Now to continue:

WINE_LogMeIn_Rescue_Linux_3

 

Another Firefox notification will pop-up asking you to restart Firefox to install the LogMeIn Rescue Technician Console. Click Restart Now to continue:

WINE_LogMeIn_Rescue_Linux_4

 

Firefox will restart and reload the page:

WINE_LogMeIn_Rescue_Linux_5

 

You can now start remote support sessions and file transfers from Linux using the fully featured LogMeIn Rescue Technician Console.

Yeah, this does not seem to work.
Logmein site just tells me I have the wrong OS.
So, I tried just typing in the address of the plugin from picture 3 and then firefox prevents me from installing the add-on.

This article was from 4 years ago, and on Ubuntu 12.04. Some things may have changed on LogMeIn's side, or on the OS side since then.

I will test it some more on the latest version of Ubuntu.

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